Shipping policy

All orders are processed within 1 to 7 business days depending on order size (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We are not responsible for any loss or damaged packages- please be sure to purchase insurance to protect your package. Our flat rate option does not include insurance-however priority mail does include insurance

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $8.95 flat rate shipping to the US

In-store pickup

You can skip the shipping fees with free local pickup at 1807 Orchid Street, Lake Charles, LA. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 10 business days depending on order size. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 8:00 am to 5:30 pm on Monday thru Friday. Please have your order confirmation email with you when you come.

International Shipping

Devine Decor does offer international shipping. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Devine Decor is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at devinedecorandmore01@gmail.com with your name and order number, and we will look into it for you.

In the event that your order arrives damaged in any way, please email us as soon as possible at devinedecorandmore01@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at devinedecorandmore01@gmail.com.